At EuphoriaChem, we strive to ensure that every customer is completely satisfied with their purchase. Our Refund Guarantee policy is designed to provide you with peace of mind and confidence in your transactions with us.

Our Commitment

We are committed to delivering high-quality research chemicals that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to address any issues.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 30 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase, such as an order number or receipt, must be provided.

How to Request a Refund

  1. Contact Us: Reach out to our customer support team at support@euphoriachem.com or call us at (555) 123-4567 to initiate a refund request. Please provide your order number and reason for the refund.
  2. Return Instructions: Our team will provide you with instructions on how to return the product. Please follow these instructions carefully to ensure a smooth process.
  3. Processing the Refund: Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

Exceptions

Please note that certain products may not be eligible for a refund due to their nature. These include:

  • Perishable items
  • Items marked as final sale
  • Products that have been opened or used

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you. Please provide photos of the damaged or defective item to expedite the process.

Contact Us

If you have any questions or concerns about our Refund Guarantee policy, please do not hesitate to contact us. Our customer support team is here to assist you and ensure your satisfaction.

Thank you for choosing EuphoriaChem. We value your trust and are committed to providing you with the best possible service.